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What You Agree To When You Use in88

Every account on in88 operates under a clear set of terms — covering how your account is opened, how transactions are processed through Touch 'n Go eWallet, Boost, or GrabPay, and what rights you hold.

Account TermsPrivacy & Data RightsJurisdiction-Dependent AccessPolicy Contact PathsWallet Transaction Rules
in88 What You Agree To When You Use in88
LEGAL CONTACT PATHS

How to Reach Us on Policy and Account Issues

If you have a question about how our terms apply to your account, how your data is held, or how to request a correction or deletion, our support team handles these through three channels. Legal and policy queries are treated separately from general account help — use the dedicated contact path to get a faster, more accurate response.

Team online

Live Chat

Reach the support team directly through the live chat window in your account. Policy and legal queries are flagged and routed to the right team during operating hours.

Email Support

Send detailed policy questions, data requests or account-term disputes to our support email. Include your registered account number so we can locate your record without delay.

Account Help Centre

The in-account help section carries the current version of our terms, policy documents and a structured form for submitting formal data or correction requests.

DATA & ACCOUNT SECURITY

How We Protect Your Data and Account Rights

Security on in88 is handled at both the account level and the transaction layer. When you transact through Touch 'n Go eWallet or GrabPay, the payment rail uses its own encryption — we do not store your wallet credentials on our servers. At the account level, login is protected by a one-time password sent to your registered mobile number each session. We retain your account data only for as long as required by applicable policy, and you can request a copy or correction through the in-account help form at any time.

Data Retention Policy We keep your account and transaction records only for the period required under applicable policy. Once that period ends, records are deleted from active systems on a scheduled cycle.
Cookie Handling Cookies on in88 are used for session management and account security, not for advertising profiling. You can adjust cookie preferences through your browser settings at any time.
Access Requests You have the right to request a copy of the personal data we hold against your account. Submit a request through the help centre form and we will respond within the timeframe set by applicable policy.
Account Security Controls OTP verification on every login, a password-reset path tied to your registered mobile number, and a session timeout on inactive accounts — these are the core controls protecting your account from unauthorised access.

Common Questions About Your Rights and Our Terms

The questions below cover what our terms actually mean for your account day to day — who holds your data, what happens if terms change, and how to act if you disagree with a decision.

We share data only where required by applicable law or to process transactions via payment rails like Touch 'n Go eWallet or GrabPay. We do not sell account data to advertisers or marketing parties.

Submit a written dispute through the in-account help centre, referencing the specific transaction or decision. Our team reviews it against the current account terms and responds with a formal outcome.

Yes. Submit a deletion request through the help centre form. We process it in line with our data-retention obligations — some records must be held for a minimum period before permanent removal.

We post a notice on the platform when terms are revised. Continuing to use your account after the update date constitutes acceptance of the revised terms, so check notices when they appear.

Access depends on local law and is available only where local law permits. We do not extend platform access to jurisdictions where use is restricted, regardless of how an account was originally opened.

Contact us first through the support email channel with full details of your concern. If you are not satisfied with our response, you may escalate to the relevant authority in your jurisdiction.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.